What you think of us

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We are always delighted to hear from our customers and you may have seen on our home page several commendations from our clients. They are all happy to let us use their comments and letters. We hope to add to this section month by month so do get in touch:

Hallo,

I bought your teff flour and it was a good experience indeed! I can also obtain a natural "mother sponge" starting with rice and teff flour just mixed with water . Bread obtained with this "starter" dough is really super..

Thank you

Best regards

Marianna Messina
Spain 21.02.08

We recently sent some Teff cake mixes to a coeliac group in Crawley www.glutenfree-crawley.org.uk for members to try and we were very pleased to hear back from Emily R

"I did as you asked and made one of those cake mixes, from the silver packets. I made a carrot cake and my friends and family said it was delicious and want me to make some more! We wouldn't have known it was gluten free. It was a great success."

3.03.08

After a successful gluten-free bread trial at Manchester Metropolitan University, using Pure products, JB of the Manchester Coeliac group wrote:
"We did a tasting at MMU yesterday, six of us went and the bread she made was excellent. We first tried a bread she made without Teff flour, it was moist, smelled like fresh normal bread, looked good, texture good,consistency good, I was very impressed. We then had a control test on three breads, one had 10% Teff flour one 20% Teff flour and one no Teff flour. They all had different numbers so we did not know which we were eating and we could not confer with each other. They were all great, it was a hard job to say which was the best. She was a lovely lady and she gave us a loaf of each bread to take home. I will contact her supervisors to say how professional the tasting and the bread was."
16.07.08

We heard from C Smith this week who kindly said we could let you read her comments:
"I love the milk loaf and the dutch cookies are so simple - even my sister enjoys the wheat and gluten free products, and she doesn't have an intolerance!"
5.11.08

And today (17.12.08) another happy customer who referred to our products as "fantastic" replied when I asked if I could use her comments with further comments:

Dear Sue,

I would be very pleased for you to put my "FANTASTIC" onto your webpage, but wonder if it is worth my adding a few more comments. For instance, before I was diagnosed with Coeliac Disease 3 years ago I used to buy what I describe a 'pure' baking products from my local health food shop. Before I discovered your products I had to put up with baking products from other well known Gluten Free suppliers that contain a long list of additives which I am quite reluctant to send down to my already weakened digestive system!

These products are probably alright, but I would much prefer to use yours, so very much hope they will be available to me again in the future.

Kind regards,

Brenda C.

And on 19.01.09 Kate wrote with several questions after her GP allowed her prescription items for her son:

"Dear Sue,

Thank you so much for your prompt and extremely helpful response. I shall definitely try some of the products that you suggest and order just a minimal quantity initially to make sure they are suitable. It's quite exciting that we may be able to bake some different foods for Luke and hope that we can make his diet a little bit broader as a result.

Thank you so much again for your detailed help.

Kind regards,

Kate"

In April 2009 G Doughty emailed to express delight that whole grain Teff was available in the UK and after we answered some questions about our ethos and our decision not to produce a complete bread mix wrote:

"I was very interested in the information you have given me.

It is good to know the processes our food has to go through to be uncontaminated.

Lastly, the most important thing coeliacs need is explanation and information on their food. Other companies seem to think that we won't notice what goes into these products...I am so pleased that you decided not to market the bread mix, and confirms my feelings. It makes my confidence in your company go sky high and I think you should use this in your marketing that you keep away from the chemicals.

Any updates you have I would be very interested, I have just ordered all your flours on prescription, a Pyrex loaf pan has arrived this morning so I am all set! Let the experiments begin!

Thankyou for your time"

K Rouse wrote in May 09:

I just got my first prescription of flour from you, including brown

teff, and it was lovely. I made pastry with it yesterday and it's

yummy.

It's so nice to have prescription options for wholefoods (which fits

with my approach to diet), as I was horrified by the amount of extra

rubbish put in all the main brand gf stuff, and was not tempted by

something called "white mix". Have just noted some of your

recipes and look forward to trying them soon.

and she kindly provided her pastry recipe (adapted from a Nigella recipe) so have a look at the recipe section on site and you can try it too!

> From: Kate Rouse
Featured on the home page-but so good we felt it was worth repeating....
I'M DOING THE HAPPY DANCE!
i can't believe it!!!!!!!!!!!! i can buy teff GRAIN!!!!!!! i've been hunting for it for five years! i shall sprout some, and grind the rest and make injera! so thrilled that i've found it at last! i've hunted the internet high and low! it's a wondrous grain, and i can't wait to be able to get some!
you're wonderful!
jennie 27.07.09
In September 09 we were very pleased to hear from another satisfied customer Katherine W.

"I have coeliac disease and have received your products on prescription. I am very happy with them."

Please persevere with your GP and pharmacist, our products are ACBS approved and even though the large pharmacy wholesalers do not stock them, a direct phone call (01706 746713) will suffice.

We were pleased to supply the Natural History Museum and Dr Vilma Bharatan wrote:
Thank you very much for the teff grains and flour. I will use it for the graphic and good to know that people can get it in this country.

Best wishes,

Vilma

Department of Botany

5 Oct 09
And on 6.11.09 Brenda C wrote:

"I requested some of your products for my Coeliac prescription this month and would just like to say that I have found them far better than any other suppliers produce."

We always like to help patients who are recently diagnosed as it can be so daunting thinking you'll never be able to eat bread again, and here's what Colin had to say:
"Sue, What a delight to receive your mail. You must have a vast customer base if you treat every new customer like this. Being new to all this I now feel I have some one holding my hand and that's great. Thank you. I will try your recipe later" 14.12.09 Hants

We had a request for more information about the origins of our xanthan gum as she has been known to have severe reactions to corn based products.
"This one came to my sister on prescription, so she's using it. Obviously, when we're both cooking for an extended family with a variety of requirements, we try to standardise as much as possible. I won't turn blue and die, I'll just have one really bad stomach upset and a few days feeling battered. I was just hoping to avoid the "suck it and see" fun and games! I've reacted to gums before. In fact, I react to the tiny bit of maize-derived maltodextrin they use as a base to add vitamins to spreads. It's a bit of a nuisance, and eating out is a minefield!"
We were delighted when she reported back:

"Tested your gum to destruction now and it hasn't bothered me at all. Just thought you'd like the results from research in the field!! We have various and multiple intolerances in our family and it's fabulous to find a product we can all trust to produce great results and not cause any reactions at all." G., Cheshire 13.02.2010
More comments from JV 22.02.10 about the Teff Rochdale loaf (see home page for recommendation) & Teff fruit cake:
"I have even got my husband hooked on eating it (that is a first) We have 2 slices left I didn't need to freeze it . I just put it in a plastic box and it's still yummy. I say at the moment it's the best I have made. Because I had a birthday yesterday I made your teff rich fruit cake .I tell you what - it is amazing. Think I will have a birthday every week ha ha .!! To think I don't normally eat cake too".